This page provides a list of frequently asked questions about the Disability Awareness Classroom courses. If you can’t find answers to your questions on this page, please e-mail us where we will be happy to help.
ABOUT US
Who is the Blue Lamp Trust
ABOUT CLASSROOM TRAINING
How can I do Disability Awareness training?
Will I receive a certificate?
How long is the course?
How do I book the course?
This is booked using Eventbrite via our website. Click here for further details
Where can I do the course?
Current locations to complete this training are shown on our Eventbrite page. Click here to visit the page
How much does the course cost?
Do I need to bring anything with me?
• Valid driving licence.
• Taxi/Private Hire badge (if applicable).
• Course booking confirmation – printed or on your phone.
Can I cancel my booking?
You can cancel your booking up to 7 days prior to the event via Eventbrite. After this time you will not receive a refund and bookings are non-transferable.
All refunds will incur the deduction of the Evenbrite processing fee.
I suffer with dyslexia, can I still take the course?
The class room course is talked through by the tutor, everything on the screen is explained word for word and things can be explained and reiterated.
If you do suffer with dyslexia please contact the office to discuss arrangements for assistance with the post course knowledge check.
ABOUT VIRTUAL CLASSROOM TRAINING
How do I book a course?
All courses are booked through Eventbrite via our website. See the Taxi Safeguarding Classroom Course page on our website for details
How long is the course?
3 hours
How much does the course cost?
£40
Do I need to have anything with me?
You will need to bring the following original documents:
• Valid driving licence
• Taxi/Private Hire badge (if applicable)
When will I receive the joining instructions?
Joining instructions are issued the day prior to the course by email to the candidate.
How do I join the course?
The joining instructions include a link to Zoom. You should use this to join promptly at the start of the course.
Included with the joining instructions are detailed notes to help candidates and show them what to expect when joining.
We recommend testing Zoom in advance to be sure you know how to use it and how to activate your camera and audio – this are essential to completing the course.
Can two people share a log in and do the together?
We do allow two people to share a screen to do the course. They must both register and pay to attend. Certificates can only be issued to those who have registered and successfully complete the course.
Both candidates must be able to be seen and heard by the trainer and actively participate throughout the course.
When will I receive my certificate?
An eCertificate is issued to all successful candidates 2-3 working days after the course. This is sent by email
I suffer with dyslexia, can I still take the course?
The course is talked through by the tutor, everything on the screen is explained word for word and things can be explained and reiterated.
Upon completion all candidates receive a course booklet by email that summaries the course.
If you do suffer with dyslexia please contact the office to discuss if you feel you need more information
Can I cancel my booking?
You can cancel your booking up to 7 days prior to the event via Eventbrite. After this time you will not receive a refund and bookings are non-transferable.
All refunds will incur the deduction of the Evenbrite processing fee
What IT equipment do I need?
You will need to use a laptop, tablet or phone which can connect with Zoom and use audio and the camera.
You need to be on a strong WiFi connection to ensure consistent connectivity throughout the course. If you keep losing connection you will be removed from the course
